- Using Yetto
- Labeling issues
- Searching issues
- Commenting on issues
- Mentioning others in issues
- Assigning issues
- Cross-referencing issues
After you set up Yetto in your GitHub repository, you can manage your support tickets and work with your customers using GitHub's extensive collaboration and project management features.
Yetto adds a Yetto label to each issue to help you filter through issues opened by the app. You can add other labels to categorize tickets as feature requests or bugs, or for different products that your team supports.
Use GitHub's powerful search syntax to find tickets based on your labels, assignments, email subject line, and body text.
Have internal discussions with team members who have access to your support repository, and send comments to external users with an explicit command using Yetto's email integration.
To get input on a user's problem from a specific teammate, use GitHub mentions to send them a notification.
Use GitHub assignments to assign support tickets to specific teammates, letting you triage your queue and keep track of who is responsible for responding to your users.
You can cross-reference a GitHub issue with other issues and pull requests to tell teammates about related problems or that a ticket will be impacted by work happening elsewhere.